Policies

Cancellation Fee Notice

 
Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should  you need to cancel or reschedule, please notify us at least 24 hours in advance.

Any cancellations with less than 12 hours of notice are subject to a cancellation fee of $25 or forfeit of promotional voucher. 

Clients who miss their appointments without giving any prior notification will be charged for half of the value of the service. We recognize the time  of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.

When you schedule your appointment with us, you are agreeing to these policies. 

Return and Refund Policy

 
We are unable to process any returns or reimburse any payment transaction on any spa treatments or series that are purchased. We will, however, exchange them for other products or spa credit of equal value.

It  is our mission to provide you with the highest quality of skin care products with your services. In the event you purchase any of our spa products for home use and find them to be defective, we will exchange  any products within 7 days of purchase. Unfortunately, we cannot provide cash refunds for returned products. Instead a spa credit will be provided for any returned products to be used on any other products or spa services available.We have a no refund policy on services completed at our spa. 

Gratuity

Gratuity is not included in the price of service or spa packages,  customary tipping runs 15% to 25% but is, of course, at your discretion. Tips are greatly appreciated!